The price of our products doesn’t allow for free returns. If you're returning an item because you've changed your mind, you'll need to arrange for the goods to be returned to us. We advise that a secure/tracked service is used to ensure all returned items arrive back to us, within 30 days of receiving the product, in a resalable condition.
Once we receive your returned order we will inspect all goods and any refunds will be processed within 28 days. Items must be returned in a fully resalable condition, which means being unused and in the original packaging. Any items that are used or returned outside the 30 day window will not be refunded, unless the return has been approved by a member of our customer service team.
lights&lamps reserves the right to refuse a refund on items deemed used or not to be resalable.
Returns
To return an item, please read the information below.
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Step 1: Please contact our customer service team on emailus@lightsandlamps.com prior to making any return.
Step 2: You will need to let us know your order number, the item you want to return and the reason for your return. Our customer service team will then provide you with a returns form and advise you of your nearest return warehouse which will be dependant on your state.
PLEASE NOTE: Any faulty or damaged goods returns must be approved by a member of our customer service team prior to returning the item(s). If the item is in stock a replacement will be offered. -
In the unlikely event that your order does not arrive or an item is missing from your delivery please get in touch with uswithin 7 calendar daysof receiving your order dispatch notification email onsales@lightsandlamps.comand our team will be able to assist you.
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For larger returns requiring pallets, please contact us to help organise.
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No. Due to our warehouse fulfilment operations and procedures we are not able to accept any in person returns. No items will be accepted under any circumstances and all items must be returned via courier.
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In the unlikely event that your order does not arrive or an item is missing from your delivery, please get in touch with us within 7 calendar days of receiving your dispatch notification email on emailus@lightsandlamps.com and our team will be able to assist you.
In order to provide help and support as quickly as possible please provide us with your full name and order number.
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We take great care to ensure your light or lamp arrives in perfect condition. However, in the unlikely event that your item is damaged or faulty, please review the information below.
How to Report an Issue
If there is an issue with your order, please email our Customer Service team at
emailus@lightsandlamps.com as soon as possible.To help us resolve your claim quickly, we ask that you provide clear photographs or a short video showing the damage or fault.
Please note:
- We ask customers to check all deliveries within 7 days of receipt and report any visible damage promptly.
- Reporting damage within 7 days helps us deal with claims efficiently, but this does not affect your legal rights.
- All faulty or damaged goods returns must be approved by a member of our Customer Service team before items are returned. Please do not send items back without authorisation.
Your Rights Within 30 Days
Under consumer law, you have 30 days from the date of delivery to report faulty or damaged goods.
Within this 30-day period:
- You are entitled to a full refund if the item is faulty or damaged.
- You are not required to accept a repair or replacement.
- Items do not need to be returned in their original packaging, provided they are securely packaged to prevent further damage.
- Once the item has been returned, inspected, and the fault confirmed, a refund will be issued.
If a repair or replacement cannot be provided, you must return the item to us within 30 days of receiving it, and we will not charge you for the return postage.
After 30 Days and Up to 6 Months
If a fault or damage is reported after 30 days but within 6 months of delivery, we may offer a repair or replacement as the first remedy, in line with consumer legislation.
* This policy does not affect your statutory rights.
- We ask customers to check all deliveries within 7 days of receipt and report any visible damage promptly.
30 day right light guarantee
We take great care to ensure your light or lamp arrives in perfect condition. However, in the unlikely event that your item is damaged or faulty, please review the information below.
We take great care to ensure your light or lamp arrives in perfect condition. However, in the unlikely event that your item is damaged or faulty, please review the information below.
How to Report an Issue
If there is an issue with your order, please email our Customer Service team at
returns@lightsandlamps.com as soon as possible.
To help us resolve your claim quickly, we ask that you provide clear photographs or a short video showing the damage or fault.
Please note:
- We ask customers to check all deliveries within 7 days of receipt and report any visible damage promptly.
- Reporting damage within 7 days helps us deal with claims efficiently, but this does not affect your legal rights.
- All faulty or damaged goods returns must be approved by a member of our Customer Service team before items are returned. Please do not send items back without authorisation.
Your Rights Within 30 Days
Under consumer law, you have 30 days from the date of delivery to report faulty or damaged goods.
Within this 30-day period:
- You are entitled to a full refund if the item is faulty or damaged.
- You are not required to accept a repair or replacement.
- Items do not need to be returned in their original packaging, provided they are securely packaged to prevent further damage.
- Once the item has been returned, inspected, and the fault confirmed, a refund will be issued.
If a repair or replacement cannot be provided, you must return the item to us within 30 days of receiving it, and we will not charge you for the return postage.
After 30 Days and Up to 6 Months
If a fault or damage is reported after 30 days but within 6 months of delivery, we may offer a repair or replacement as the first remedy, in line with consumer legislation.
* This policy does not affect your statutory rights.
Popular FAQS in this category
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Once the returned parcel arrives with us, it will be processed through our inspection stage. Following this, the refund will be issued within 14 days.
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We are currently unable to send individual notifications when returns arrive at our warehouse. As the return process is arranged by the customer, we recommend continuing to monitor the tracking on your end. We are unable to liaise with couriers on your behalf.
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We do not offer exchanges at this time. The item needs to be sent back to us for a refund.
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Please note that all items must be returned in the original packaging.
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We are unfortunately unable to accept return of any orders that have gone outside of the 30-day return window.
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Due to our warehouse fulfilment operations and procedures we are not able to accept any in person returns. No items will be accepted under any circumstances and all items must be returned via courier.
Have a question about returns?
Please contact our customer support team who will be happy to help and advise you.
Our customer service hours are between 9-5pm Monday-Friday and we will endeavour to respond to your enquiry within 48 hours.