Returns policy
U.S Returns procedure
The price of our products doesn’t allow for free returns. If you're returning an item because you've changed your mind, you'll need to arrange for the goods to be returned to us. We advise that a secure/tracked service is used to ensure all returned items arrive back to us, within 28 days of receiving the product, in a resalable condition.
Once we receive your returned order we will inspect all goods and any refunds will be processed within 28 days. Items must be returned in a fully resalable condition, which means being unused and in the original packaging. Any items that are used or returned outside the 28 day window will not be refunded, unless the return has been approved by a member of our customer service team.
lights&lamps reserves the right to refuse a refund on items deemed used or not to be resalable.
How to return an item
Step 1: Please contact our customer service team on emailus@lightsandlamps.com prior to making any return.
Step 2: You will need to let us know your order number, the item you want to return and the reason for your return. Our customer service team will then provide you with a returns form and advise you of your nearest return warehouse which will be dependant on your state.
PLEASE NOTE: Any faulty or damaged goods returns must be approved by a member of our customer service team prior to returning the item(s). If the item is in stock a replacement will be offered.
Missing items
In the unlikely event that an item is missing from your delivery please get in touch on emailus@lightsandlamps.com and our team will be able to assist you. In order to provide help and support as quickly as possible please provide us with your full name and order number.
Faults & damage
Please ensure you check all goods upon delivery as any fault or damage must be reported to us within 7 days of receiving your item and before any item is installed or fitted. Please email our customer service team on emailus@lightsandlamps.com as soon as possible. You will be required to provide images or a video of any damage.
Return your order/item(s)
Start your return