Once the order has been confirmed, we are unfortunately unable to make changes.

Please email emailus@lightsandlamps.com if you need to cancel or amend your order within 24 hours of placing the order. Please note we are unable to cancel orders that have already been processed for dispatch. If your order is for a pre order item then please get in touch to discuss your order. 

Some products are already discounted or included in promotional pricing. As these items are already reduced, further discounts cannot be used in addition to these offers.

Yes, our lighting products are designed and manufactured to meet all relevant USA standards, ensuring full compatibility, safety, and performance for American homes and businesses.

Sorry, you cannot place an order for out-of-stock items.

Click the box under "Include required bulbs?", scroll down and select "No".

Lightbulbs are optional and cannot be purchased on their own. They are currently only available with the main light fittings.

All our products are sold as shown on the website, and we are unable to offer any customisation.

Unfortunately, there are websites illegally selling copies of our designs at a much lower cost and quality. Please note that our products are only available through our official UK and US websites, and we do not permit resale via any third-party websites or platforms. We cannot price match such websites.

The lightbulb option may not be available if the lightbulb is temporarily out of stock. All our products are fully compatible with third-party bulbs from any trusted manufactures.

Please inspect all items upon delivery and if there are any issues, email emailus@lightsandlamps.com within 7 days of delivery and we will be happy to help you. 

No. We currently only ship within the US. We also have a dedicated UK store which can be found here.

We are currently unable to offer timed dispatches. All standard orders are processed in 5-7 business days. You may be able to change the delivery date with the courier once you receive the tracking details.

It's likely that you have ordered a pre-order item and we are still awaiting the stock. Please check the individual product listing for availability and estimated delivery times. Your order will be on backorder and you will receive an email as soon as your item has been dispatched. We are a really small team and unfortunately this means we are not able to update on every order all of the time. Please email emailus@lightsandlamps.com and we will be happy to update you. 

Where possible we dispatch all 'in stock' items on your order together. Any 'pre-order' items will be dispatched as soon as the stock becomes available. Please note that from time to time our couriers will split the shipment depending on weights and sizes of packages. All tracking details for your order can be found on your order dispatch email notification. All items that have been dispatched will be listed on your paper dispatch note included within your delivery. 

The estimated restock time is shown in the "Standard delivery" section on each product page. Unfortunately, we are unable to provide exact restock dates at this time. The timeframes shown on our website are estimates and may be subject to change depending on international shipping conditions.

Orders containing more than one item are often dispatched in multiple boxes under a single consignment number. Unfortunately, UPS occasionally separate deliveries, and in such cases, the remaining boxes are typically delivered the following day, even if the tracking status shows as ‘delivered’.

As this is part of UPS’s automated process, please allow all parcels to be delivered within 3-5 business days of dispatch.

The lightbulbs are fragile, so we pack them within the main light or lamp fitting box where we can. Before you contact us, please thoroughly double check all the gaps inside the box for the bulbs. Boxes contain lightbulbs are manually marked on the shipping label.

In the unlikely event that your order does not arrive or an item is missing from your delivery please get in touch with us within 7 calendar days of receiving your dispatch notification email.

We are unfortunately unable to resend any returned parcels. Please note any items that are rejected at delivery point or returned to us due to failed delivery attempts are subject to a restocking fee when it arrives at our warehouse. If you still require the item, please place a new order. However, if your parcel has been rerouted back to us for no reason, please get in touch and we will be happy to assist.

We are currently unable to send individual notifications when returns arrive at our warehouse. As the return process is arranged by the customer, we recommend continuing to monitor the tracking on your end. We are unable to liaise with couriers on your behalf.

We do not offer exchanges at this time. The item needs to be sent back to us for a refund.

Please note that all items must be returned in the original packaging.

We are unfortunately unable to accept return of any orders that have gone outside of the 28-day return window.

Due to our warehouse fulfilment operations and procedures we are not able to accept any in person returns. No items will be accepted under any circumstances and all items must be returned via courier.

You may have attempted to log in through our retail portal rather than the trade portal, or possibly used an incorrect email address.Please always ensure you are logging in from the black ‘Sign in’ button under the 'Approved partners' tab in our Trade page: https://us.lightsandlamps.com/pages/trade-joining-and-approved-partners-usa

You must use the registered email address to log in.Once you are successfully logged in, trade prices will be visible automatically. No discount codes are required, and they will not apply at checkout.

We don't send out quotes at this time. Please check trade prices on our website through your trade account.

No, orders must be placed directly on our website through your trade account with an accepted payment method. However, if you need to place a very large order, we may be able to assist. Please get in touch with us with requried SKUs and quantities.

Some products are already discounted or included in promotional pricing. As these items are already reduced, trade discounts cannot be used in addition to these offers, so no extra trade discount will be shown.

Instruction manuals can only be sent once the order has been confirmed. Please get in touch with us with your order number and we'll be happy to help.

Please send an application on our trade page. When applying, please make sure all details are provided, as incomplete applications may be declined. We require a valid website, however, if your website happens to be under construction, please send us a portfolio or similar document that showcases your previous work and detailed information on your business. Unfortunately, social media accounts or photos alone cannot be accepted in place of a company website.